General conditions of Sale
Preamble
Krociere.al is a brand owned by Digitaltrend Italia srl (hereinafter referred to as Krociere.al) which operates and acts as an intermediary between the Customer and the Cruise Company or Tour Operator and Travel Agency (the Travel Agency includes online travel agencies, hotels, airlines, and travel insurance providers). Therefore, the General Terms and Conditions applied to the cruise you booked may vary depending on the specific Cruise Company.
Thanks to the travel agency license "Krociere.al of Digitaltrend Italia S.r.l." SCIA REP_PROV_MI/MI-SUPRO/0272239 OF 20/12/2019, insured RC with Europassistance policy no. 4140760 of 21/03/19, and an ordinary member of Fondo Vacanze Felici registration no. 1735 of 16/4/2019, it can operate as a travel intermediary. In the event that Krociere.al operates as a Tour Operator (for example in booking pre/post cruise packages), the general terms and conditions of sale of the tourist packages approved by FIAVET will apply.
Conditions of use of the site
Access to this website implies, by the user, acceptance without reservation of the terms and conditions stated below without any exception. Failure to accept any of these General Terms and Conditions prohibits the use of the Website. The site is owned byKrociere.al. The logo related to each product and/or company mentioned on the Krociere.al website is the exclusive property of their authors and registrants. Access to the Krociere.al website is strictly reserved for personal use by users seeking information about cruises. The information provided on this site may be transmitted, reproduced, or printed only for personal purposes. It is strictly forbidden to modify, reproduce, copy, or exploit the Krociere.al website for commercial purposes. Any use of one or more parts of the site must be authorized in writing by the trademark owner.
All descriptions and information provided on the site are not to be considered definitive, the photographs displayed are purely decorative and do not constitute a contractual element, thus cannot be binding on our responsibility. To verify the details of the cabin you booked, we invite you to consult the shipping company's website directly. Krociere.al does not guarantee the accuracy of the information provided by the Cruise Companies and is not responsible for changes that may occur regarding photographs, prices, taxes, terms, and conditions. The presence of special offers on the site does not guarantee availability or usability, which is solely under the Cruise Company's competence. Krociere.al may, at its sole discretion, without notice and for any reason, modify the information contained on the site. Use of the site after modifications constitutes acceptance of any changes that replace the previous terms and conditions.
These changes do not affect obligations and rights arising before them. The use of the site after modifications will be subject to the terms and conditions in force at that time. Despite our vigilance, errors and/or omissions may be present on the site, but in no case can they be attributed to us. Krociere.al and all those mentioned on this site disclaim any responsibility for damages, whatever their nature, that may result from the use of data from our site; the user is therefore entirely responsible for the use of this information.
Modalities of purchase and withdrawal
1) Confirmation of the Cruise
For each proposed cruise, the acceptance of the offer is subject to:
For the buyer: confirmation made through the acceptance of the general terms and conditions of sale placed on the online contract and sending the balance or deposit stated on the travel contract, with all necessary data of all passengers correctly entered.
From the seller: sending the booking confirmation via email.
The rates related to the prices of all the individual items in the quote/contract will be subject to reconfirmation until Krociere.al sends the booking confirmation. The published prices are updated directly from the Cruise Companies' database, through XML integrations, and refer to the price for two paying Adults in a double cabin. If payment is made by bank transfer or postal order, it is necessary to send the payment receipt via email.
Due to updating problems or the continuous updating of rates, the published prices must necessarily be reconfirmed by one of our operators. To complete the booking, it is necessary to sign the travel contract and make the deposit or balance payment where applicable. Generally, bookings will be confirmed by paying a 35% deposit at the time of booking and a 65% balance within 35 days before the cruise departure date. This practice may vary depending on the individual cruise companies and the rates applied to the booking. In any case, this practice may be subject to change at Krociere.al's sole discretion. If the contract provides for the addition of flights to reach the departure and return destination, the flight price must be paid 100% by the customer at the time of booking confirmation. Whether the flight is provided by the shipowner or by Krociere.al, from the moment of confirmation, the flight amount will be subject to a 100% penalty and non-refundable.
Krociere.al is not in any way responsible for the assignment of cabins and/or categories/experiences. The cabin is assigned by the shipowner's designated office, Krociere.al has no authority to modify or intervene in the assignment process. The cabin number taken at the option stage cannot be guaranteed as the shipowner has the right to modify it at any time. For guaranteed multiple cabins, it is possible that the shipowner assigns more double cabins. In the event that the shipowner provides a flight package included in the travel package, Krociere.al cannot be held responsible for any changes to the flight operations imposed by the shipowner itself. Krociere.al undertakes to communicate such changes at least 15 days before the customer's departure date.
The prices published on the Medium and Long-haul offers generally refer to the cabin price only, excluding flights, taxes, and insurance. Their use could be subject to the purchase of the charter flight provided by the shipowner. It is the buyer's responsibility to verify before departure that they have the required identity document (including any necessary visas) for the chosen cruise and to check its expiration date. If a guest does not have the required document, they will not be able to board and will not be entitled to any refund. Krociere.al and its partners will be held harmless from any failure on the part of the customer in verifying identity documents, visas, or any other type of document required to pass customs and border controls.
The prices may sometimes include a service fee for the consultancy provided in choosing the best travel solution by Digitaltrend Italia srl, which owns the Krociere.al. This service is rendered directly by Digitaltrend Italia srl. Payment will still be made together with the cost of the purchased tourist services for the buyer's convenience. The buyer will still have the possibility to request a receipt for the payment directly from Digitaltrend Italia srl.
As for insurance coverage, Cruisetopic offers all customers the Happy Cruise Card which includes the following services:
This card, in case of cancellation, is never refundable.
Important Notice – New Government Tax for Cruises in Greece from 21 July 2025
Starting from 21 July 2025, the Greek Government will introduce a new mandatory tax for cruise passengers as part of its Sustainable Tourism initiative, similar to the current tourist tax applied in hotels.
The tax will be applied to all guests disembarking at any Greek port, regardless of age (including infants), whether on an organised excursion or independently, and also to those ending their cruise in a Greek port.
Rates applicable until 31 May 2026:
From 21 July to 30 September 2025:
From 1 October to 31 October 2025 / from 1 April to 31 May 2026:
From 1 November 2025 to 31 March 2026:
How the tax will be managed:
The management and collection of this tax depend on the cruise line. We kindly invite you to contact your cruise company directly for details on how the charge will be applied and any related procedures. Please note that no refunds, free cancellations, or free cruise changes will be granted in relation to this tax.
2) Payment of the Cruise
The following forms of payment are accepted
BANK TRANSFER:
In the event that payment is made by BANK TRANSFER it will be necessary to send the payment receipt by email.
In the event that the departure date of the chosen cruise is less than 10 working days away, ordinary bank transfers will not be accepted, but only INSTANT BANK TRANSFERS.
CREDIT CARD:
In the event that payment is made by CREDIT CARD the customer may choose to make the transaction over the phone with the assistance of one of our operators or be redirected to the bank's website to process the payment and authenticate the transaction in 3D SECURE.
In the event that the customer has decided to make a multiple or installment payment of his/her cruise, the only form of payment allowed will be CREDIT CARD. This payment method will be used on the contractual due dates automatically by the virtual POS.
In the event that the customer wishes for whatever reason to change the method of payment, such a change will only be permitted within 5 working days before each set deadline. The request must be sent by email to: CUSTOMERSERVICE@CRUISETOPIC.NET.
In the event that the planned automatic payments by credit card are not successful, the customer shall have 24 hours to replace the credit card or make the balance payment by BANK TRANSFER. If the payment is not received within the time limit Krociere.al will automatically be authorised to cancel the booking and charge any penalties accrued.
If the booking is paid with a credit card belonging to a third party, we reserve the right to request written authorisation from the card holder as well as a photocopy of the identity document and a photocopy of the credit card. All e-mail addresses used must be valid at the time of booking.
In an effort to minimise the effects of credit card fraud, Krociere.al reserves the right to carry out random checks, and to ask for proof of your address and/or a copy of your credit card before issuing the booking confirmation.
In order to provide greater security, you will be asked to enter all the information on your card for each purchase made through the Krociere.al website. The contract holder authorises Krociere.al to use the credit card information provided, even after the booking request has been made:
In order to make the payment of the requested services and agency fees possible,
1.for the payment of any insurance fees,
2.for the processing of any refunds,
3.for the payment of agency fees due for services requested post-booking,
4.for the payment of the balance of the booked cruise in the case of a down payment and a balance after the booking date.
5.payment of monthly installments for the balance of the cruise
3) Cancellation or modification of the cruise
The possibility of cancelling or modifying a booked product or service, and the relevant terms and conditions, will depend exclusively on the specific terms and conditions indicated in the following tables. Some special and promotional fares have different terms and conditions from the general ones. Therefore, it may not be possible to cancel or modify certain products or services without penalty. In the event of cancellation or modification of a reservation, Krociere.al will charge €100,00 per passenger as "administrative handling fee" in addition to the penalties.
When booking flights through Krociere.al, an issuing commission of 20,00 € per ticket will be requested and the sales conditions dictated by each airline will be applied according to the type of ticket. Before concluding the booking of your cruise, you can check the General Conditions on our websites.
The buyer agrees to read these documents and declares, by accepting the purchase contract, to have read the full terms and conditions of sale and to accept them.
There is no right of withdrawal. The right of withdrawal is exercised pursuant to and for the purposes of art. 64 et seq. of Legislative Decree 206/05 and art. 36 et seq. of Law 9902/2008 (Consumer Code). Beyond its generic and consolidated civil law nature, the Consumer Code has recognized the consumer, for contracts concluded at a distance and off-premises, the right to withdraw unilaterally from the contract entered into for the purchase of goods and services. However, the right of withdrawal can not be exercised by the consumer, inter alia, to services relating to accommodation, transport, catering, leisure, when there is a date or a specified period for the supply (eg by reservation), provided that such provisions are written on the contract and, therefore, the consumer is aware of it. A fortiori is not provided for the right of withdrawal, by the consumer, according to the coordinated provision of Article 55 paragraph 1, letter b) and the following paragraph 2 letter a) and art. 37/8/h of the Consumer Code.
All cancellations or changes to the quotes booked with the use of a Voucher following the Decree of 25-03-2020 regarding Covid19, will be subject to a 100% Penalty Fee (the validity of the Voucher is 24 months from the date of issue).
In the event of modification or cancellation of previously modified bookings, the applicable cancellation and modification conditions are 100%.
GENERAL CONDITIONS OF CANCELLATION